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Consumer Complaints & Reviews
I went into H&R Block on February 3 to have my taxes filed. I was told by the lady that filed my taxes that I should receive my "Refund Anticipation" funds by the 21st. After the 21st, I called them and they have been giving me the runaround. They charged me to direct deposit the RAC and after speaking to them once again today, they notified me they will only give money after the IRS deposits money into their account.
For one, that is not a Refund Anticipation check. That is simply charging me so they can be the middle man. Their website says the IRS accepted my return and to expect it in 7-14 days. That was the status of the return last month. I am angry that people who filed after me at other companies already received their money and here I am, waiting on the money to pay my bills. Had I not been misled by their advertisements and the person who filed my taxes, I wouldn't be waiting.
They are lying to their customers and something needs to be done. They would hold me to any contract and they should do the same.
I have been an H&R Block customer for almost as long as I've been married and working for that matter. They always have had astronomical fees but now, it's ridiculous! For the last couple of years it's been a nightmare. Refund anticipation (RAC) is a scam! They don't get you the refund any faster than regular e-file on the IRS website or even on their own Do-It-Yourself e-file online. They admitted it! Customer service told me there is no difference in the processing time, wait time, or refund amount in anyway than selecting regular e-file vs. RAC. The IRS confirmed this and so did the office employees after I spent well over $300 to do my return with RAC. Plus the return was late anyway. There is also no difference what so ever with getting it direct deposited on an Emerald Card vs. your checking account. That was also confirmed. If there is a law suit or complaint forum to get a refund of tax prep fees, please, someone post it! Even if we can get them to stop all this false advertising and erroneous fees let's get it done! They should not be allowed to take advantage of people and commit fraud! Enough is enough!
My husband and I filed our taxes on 2/8/12 and we paid a $317 to have our refund in 10-14 days and when the 23rd came, we checked to see if the funds were on the emerald card like we expected. After several calls to the IRS and H&R Block, I still have no money and no date to expect my money. We paid almost $350 in fees and still don't have our money. We have a newborn baby and an 8-year old autistic child to care for and with this economy being so messed up. My husband lost his job so we are now two months behind on our rent and other bills and all we keep getting is excuse after excuse. Totally not fair. H&R Block needs to compensate their clients and refund them the money that we spent in fees to have our taxes back quicker. I will never use them as a tax preparer again! I'm absolutely disgusted!
Refund on emerald card - I went into my local H&R Block office on 1-29-12. I had the emerald card forced on me and I was told I would have my funds on Feb. 8th. I called back on 3-2-12 to find out why my emerald card still had a $0.00 balance. I was told that my money should have been deposited on 2-6-12. I told her that was not the case and was told to call the number on the back of the emerald card. I called the emerald card and they said they see when the money was supposed to come, but it never did. I was then told to call the IRS line, which doesn't allow me to talk to a person and when I put my information in the automated system, it has no record of my information. I called the local office back and they said they didn't no what to tell me. I don't know what to do at this point.
My refund was not deposited on the forced Emerald Card when the IRS said it was deposited February 29. So I waited till the next day to call H&R Block and they told me they had no idea where the money was and to call the "Where's my refund" line. I paid $300 for nothing. I will never use them again. I suggest no one else does, unless you want problems. I still have not got my money and it has bee a few days.
I'm waiting for my card to get money on it, which was supposed to be 2days ago (Feb. 29). So I came across this trying to figure out what's going on and what I saw devastated me. One comment said if you call they'd admit it'd be 7-10 days later but blame it on the IRS. That happened. Not only should I have been told before filing with them, but there's also the issue that it's only H&R Block customers! And if my IRS status says "processed" before my money is on the card, I'll be in on the lawsuit along with everyone else for theft by deception! $400 is not something I can afford to give away if not for the reason it's perceived to be for!
I went into H & R block to have my taxes done on 02/02/2012. This was my first time using H & R Block, needless to say, I won't ever use them again.. I was told I would have my refund on my Emerald Card that was forced on me on 02/15/2012. I paid $317.00 just to be lied to.
I called the office I used on 02/18/2012 to let them know the card balance was $0.00. Their exact words, "Well ma'am, I don't know what else to tell you, you can go online to www.irs.gov." I called another H & R Block and asked how long did they know the IRS was backlogged. She informed me since the end of January. But yet they lie to their clients, so they will pay to have the refund anticipation loan.
Two of my co-workers filed their taxes themselves on 02/06/2012 and received their direct deposit on 02/20/2012. H & R Block should have to refund all monies for the refund anticipation loans fees and charge only for regular file. I'm completely dissatisfied.
We filed our taxes on February 7, 2012, and they told us our taxes should be here in 7-11 days. Then my husband called them last week, and they said, "Oh, it should be there any day now." Today makes 21 days, so my husband called them again. Now it's "Oh, we didn't file them; we forgot too." And then, they called again and said, "You need to pay some more money." Ummm, I don't think so. This is **. We have people to pay, and we are getting screwed by H&R Block.
I filed on Feb. 4th, and got the Emerald card. The girl that did my taxes was really nice, and she gave me a date of 7-14 business days from the 6th. It is now the 27th, and I'm being told I will receive it by March 6. That is not 14 days, but a month. People who filed with different companies after I filed, have already received their refunds. I will never go back to H&R again.
I filed my taxes with Block at home, on Feb 3rd didn't get anything so finally I did the chat thing and was told that Block received my taxes on the 21st of Feb. and I had to wait 3-5 business days. Really, who does that? Just deposit my money what is it the interest or something? It's now the 25th. I better get my money on Monday or I am filing a complaint. ** you all can talk all you want but if no action then your money will be sitting, not me. I'm going to do something about it, and by the way screw H&R Block. Never again!
We have used H&R Block for several years without any problems until our 2011 Return. We had to keep correcting the tax professional's work and the excess fees that she wanted to charge. Then we had to pay extra for the direct deposit, so we could get our refund within 7-10 days. It has been 3 weeks and no refund. Then we find out there was a glitch with their software security and that is why the IRS had to re-process H&R Block's electronic returns. I feel we should get a refund for filing fees!
I filed my taxes with H&R Block for the last 4 years with no problem but this year. It's a little bit ridiculous. I filed my taxes with H&R Block on 2-2-12. On my paperwork, I will get my refund on 2-15-12. It's now 2-25-12 and still no money. I filed my boyfriend's taxes on 2-5-12 and he received his money already. His were filed with FreeTaxUSA.com so when I called H&R Block, they said check where's my refund and guess what? The IRS had no info for me until 2-23-12. I don't understand how this is legal. H&R Block charges all this money and it takes longer than mailing in your taxes to the IRS.
I filed my taxes with H&R Block and set it up for direct deposit on February 1, 2012 at a cost of $200.00. I still haven't received a refund and can get a direct answer from anyone. Why is it taking so long? Like others, I have bills to pay that this money was to cover. I feel H&R Block could have given me more warning that there was such a long delay. I won't repeat this mistake by coming back next year. I am very, very disappointed.
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