DirecTV Tells ID Theft Victim To Take Her Complaint Elsewhere - The Consumerist

DirecTV Tells ID Theft Victim To Take Her Complaint Elsewhere - The Consumerist:

'via Blog this'"The analyst who handled this call should have taken care of things herself," said the rep, adding that it's not policy to push people off on subcontractors in this situation.

However, it should also not require a call from a major newspaper to get DirecTV to admit it made a mistake.

While this was all being sorted out, the victim and her husband contacted the three main credit bureaus — Experian, Equifax and TransUnion — to have temporary freezes put on their credit.

While it might cost a nominal amount per bureau to start the freeze, it can help prevent further damage to your credit because even someone who has your Social Security number will still need a password to access the credit reports.

In the end, DirecTV informed the debt collector and the credit-reporting agencies that this was a case of ID theft and the victim is not liable for any of the charges she'd been sent to collections for.

Firms caught up in identity theft offer little help to victims [L.A. Times]